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Where's my arc?

Enter your order number and email: see exactly where your package is, step by step.

Order number

Expected format: SNK- followed by the code on your order confirmation.

Order email

Enter the email address used when ordering.

Your number is in the confirmation email, whose subject starts with "Order SNK-".

Carrier tracking number

Preview: the link to carrier tracking will be connected at launch (number sent automatically).

Items ordered

Subtotal

Shipping

Total paid (tax included)

Shipping

Address

Method

A problem?

Late package, wrong address, wrong size: we reply within 24 business hours, in French, by a real person.

Contact uscontact@senkyra-sama.com
Response within 24 business hours

Return or exchangeFree within 14 days, no reason needed. Label provided.

Address errorAs long as the package hasn't shipped, we can fix it: let us know quickly.

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Order not found

No order matches this number and email.

Check the number format: SNK- followed by the code from your order confirmation.
Use the exact email address given at checkout (sometimes a secondary one).
An order placed less than 15 minutes ago may not appear yet.

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