Legal notice & terms

Who runs www.senkyra-sama.com, how to reach us, and who hosts the site.

Seller

• MENINBOT LLC, Montana LLC, operating the SENKYRA SAMA brand.
• Entity ID: C1600074.
• Address: 127 N Higgins Ave, Ste 307D #2314, Missoula, MT 59802-4486, USA.
• Email: contact@senkyra-sama.com.
• Business: online sale of clothing, accessories and watches.

Contact

Email is the direct way to reach us: contact@senkyra-sama.com. You can also write to the postal address above.

Hosting

The site is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA.

Domain name

www.senkyra-sama.com

Intellectual property

The site's structure and design, the SENKYRA SAMA name, the tagline "Enter your arc.", the 千景 seal, and all texts, images, photographs and interface elements are protected by copyright and, where applicable, trademark law. You may not copy, reproduce, adapt or use them, in whole or in part, without our prior written permission.

Titles, names and fictional universes mentioned on the site are used as references, to describe what inspired a piece. They remain the property of their respective owners, who do not publish or partner with this site.

Reporting content

If you believe content on the site is unlawful or infringes an intellectual property right, write to the contact address above. Include the page URL, the right you are relying on and the reason for your report. We review every report.

The version of these Terms posted on the site when you place your order is the one that applies to that order.

1. Scope

These Terms of Sale govern purchases made on www.senkyra-sama.com between MENINBOT LLC ("we", "us", "the Seller") and any individual buying for personal use ("you", "the Customer").

By placing an order, you accept these Terms. You confirm that you are at least 18 years old and able to enter into a binding contract.

2. Products

We sell the products shown on the site on the day you visit, while stock lasts. Our collections are made in short runs, so an item can sell out without notice.

Photos, illustrations and videos show what a product looks like. Small differences in color or finish between the screen and the product you receive are possible and are not a defect. Each product page lists its main features: materials, dimensions and care.

3. Prices

• Prices are shown in US dollars (USD).
• The price that applies is the one displayed when you confirm your order. We may change our prices at any time; a change never affects an order already placed.
• Some offers include an automatic discount based on the number of items in your cart. When a discount applies, it is shown in your cart and in the order summary before you pay.
• Shipping costs, if any, are shown separately in the order summary before you confirm. See section 03.
• Import duties, taxes and customs clearance fees, if any, are paid by you.

4. Orders

You choose your items, check your cart, enter your shipping and billing details, and confirm your order. Before you pay, a full summary lets you review and correct your order. Clicking the payment button creates a binding purchase.

We send you a confirmation email with the main details of your order and keep a record of it for the period required by law.

We may cancel an order that shows an obvious error or anomaly (a clear pricing mistake, an unusual order, a past payment dispute). If we do, we tell you and refund any amount charged.

5. Payment

• We accept credit and debit cards (Visa, Mastercard), charged in a single payment. Your bank may ask you to confirm the payment.
• Payments are processed by Stripe, a payment provider certified PCI DSS Level 1. You enter your card details in an encrypted environment managed by Stripe. We never see or store your card number.
• We process your order once the payment is confirmed. If the payment is declined, the order is cancelled automatically.
• The products remain our property until the price is paid in full.

6. Shipping

Destinations, delivery times and costs are set out in section 03, Shipping & returns, which forms part of these Terms.

Risk of loss or damage passes to you when you, or someone you designate other than the carrier, take physical possession of the product. Until then, we bear that risk.

7. Returns and refunds

You can return a product within 14 days of receiving it, without giving a reason. We provide a prepaid return label and refund you within 14 days. The conditions and the procedure are set out under Returns & refunds.

Custom-made or clearly personalized products, and sealed products returned unsealed when they cannot be resold for hygiene or health reasons, cannot be returned. When a product falls into one of these cases, its product page says so before you buy.

8. Defective or wrong products

If a product arrives defective, damaged, or is not the item you ordered, contact us with photos. We replace or refund it, and we cover all related costs. See section 03 for damaged parcels.

9. Warranty disclaimer

Apart from the commitments written in these Terms, and to the fullest extent permitted by applicable law, products are sold "as is", without any other express or implied warranty, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Some states do not allow the exclusion of implied warranties, so part of this disclaimer may not apply to you. Nothing in these Terms limits rights that the law of your state gives you and that cannot be waived.

10. Customer service

Send any question, complaint or request about an order to contact@senkyra-sama.com. We handle each request as soon as possible. If a dispute arises, please contact us first so we can look for a solution together.

11. Limitation of liability

To the fullest extent permitted by applicable law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, special or consequential damages, such as loss of profit or loss of data.

This limitation does not apply where the law does not allow it, in particular for damages caused by our gross negligence or willful misconduct.

12. Force majeure

Neither party is liable for failing to perform its obligations because of events beyond its reasonable control. Obligations are suspended while the event lasts. If it lasts more than 30 days, either party may cancel the order without penalty, and any amount paid for undelivered products is refunded.

13. Personal data

How we handle your data when you place an order is described in section 04, Privacy policy.

14. Severability

If any part of these Terms is found invalid or unenforceable, the rest remains in full force.

15. Governing law

These Terms are governed by the laws of the State of Montana, USA, without regard to its conflict-of-law rules. This choice does not deprive you of the protection of any mandatory consumer protection law of the state where you live.

16. Changes

We may update these Terms, for example to reflect a change in the law or in our services. The version posted when you place an order applies to that order.

Free shipping on every order. 14 days to return, free return label, refund within 14 days.

Where we ship

SENKYRA SAMA ships internationally. The destinations available online are listed in the country selector at checkout.

Your country is not in the list? Email us at contact@senkyra-sama.com before ordering and we will confirm whether we can deliver to you.

Shipping cost

• Shipping is free on every order, with no minimum purchase.
• We do not add any express surcharge.
• Import duties and taxes, if any, are paid by the recipient.

Processing and delivery time

• We prepare your order only after the payment is confirmed.
• Estimated delivery time is 5 to 7 business days from payment confirmation, for every destination. This is an estimate, not a guaranteed delivery date. It can vary with the destination and the carrier.
• We do not offer a 48-hour express service.
• If your order has not been delivered within 30 days of purchase, you can cancel it and receive a full refund.

Tracking

Every order ships with tracking. As soon as the carrier takes your parcel, we email you the tracking number and link. The same email names the carrier.

Shipping address

You are responsible for giving a correct shipping address. If a parcel comes back to us because the address was incomplete or wrong, we can ship it again: we tell you any extra cost first, and ship only once you accept it. If you do not want it shipped again, we refund the order.

Missed delivery

If you are not home, the carrier leaves a notice and applies its own rules (new delivery attempt, pickup point or post office). If the parcel is not collected in time, it comes back to us. We then refund the order, or ship it again at your request under the conditions above.

Lost parcel

If your parcel has not arrived by the end of the estimated delivery time, or its tracking has stopped updating, contact us. We open an investigation with the carrier. Once it closes, we ship the product again or refund the order in full, whichever you prefer.

Damaged parcel

1. Note precise, detailed remarks on the carrier's delivery slip, or refuse the parcel if it is clearly damaged.
2. Take photos of the packaging and the product before handling them.
3. Contact us within 3 days of delivery, with the photos.
4. Depending on the case, we replace or refund the product, at no cost to you.

If you did not note remarks at delivery, you still keep your right to return the product and your remedies for a defective product.

Returns & refunds

You have 14 days from delivery to return your order, without giving a reason.

Returns are free. We send you a prepaid return label with shipping instructions.

Condition of the product

• Not worn (trying it on is fine), not washed, not altered.
• Original tags attached and intact.
• Original packaging, box, protective wrapping and accessories included.
• No odors (perfume, smoke), makeup marks or pet hair.

If a returned product cannot be resold because of its condition, we may reduce the refund by the loss in value. We tell you and explain why.

How to return, step by step

1. Tell us at contact@senkyra-sama.com within 14 days of delivery. Include your order number and the items you are returning.
2. Get your return label by email, with the return address.
3. Pack the product in its original packaging, or packaging that protects it just as well, and add the return slip.
4. Drop off the parcel at the location shown, no later than 14 days after telling us you are returning it. Keep the drop-off receipt: it starts the refund clock.
5. Follow the processing: when your return arrives, we check the product and email you a confirmation.

Refund

• We refund the full amount you paid, including the original standard shipping cost if any was charged.
• We refund within 14 days of receiving the returned product or of receiving proof that you shipped it, whichever comes first.
• The refund goes to the same payment method you used, unless you expressly agree to another. The refund is free of charge.
• If you chose a shipping method more expensive than standard shipping, we refund only the cost of standard shipping.
• The time for the refund to appear on your account depends on your bank (usually 2 to 5 extra business days).

Changing size or color

We do not offer direct exchanges. Return the item within 14 days for a refund, then place a new order for the size or color you want. Since return shipping is on us, this costs you nothing, and you do not have to wait for stock to be held while your parcel travels.

Defective product or wrong item

This is not a standard return. Contact us with photos: we replace or refund the product and cover all costs.

Items that cannot be returned

• Products made to your specifications or clearly personalized (a custom name, print or made-to-measure size).
• Sealed products that cannot be returned for hygiene or health reasons, once unsealed after delivery.

When a product falls into one of these cases, its product page says so before you buy.

What personal information we collect, why, who processes it, how long we keep it, and how to exercise your rights.

Who is responsible

MENINBOT LLC, Montana LLC, Entity ID C1600074, 127 N Higgins Ave, Ste 307D #2314, Missoula, MT 59802-4486, USA. Contact: contact@senkyra-sama.com.

Information we collect, purposes and retention

Required fields are marked in our forms. Without them, we cannot process your order.

Service providers

We share personal information only as far as needed, with the following providers:

• Vercel Inc.: website hosting.
• Supabase: database storing orders and requests.
• Stripe: payment processing and fraud prevention.
• Resend: order confirmations, shipping updates and, if you subscribed, the newsletter.
• The carrier delivering your parcel: name, shipping address and the contact details needed for delivery.
• Google (Google Analytics 4, Google Tag Manager), Meta and TikTok: audience and advertising measurement, only if you accept the related cookies.
• Government or judicial authorities, when legally required.

Security

We protect your information with encrypted connections (HTTPS), authenticated admin access, restricted permissions and backups.

Your rights

Wherever you live, you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct inaccurate or incomplete information;
• delete your information, except what we must keep by law (accounting records, for example);
• stop sending you marketing emails (every newsletter also has an unsubscribe link);
• withdraw your consent to cookies at any time (see section 05).

Send your request to contact@senkyra-sama.com. We may ask for information to confirm your identity before acting on it.

California residents

If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the following rights.

Categories of information

In the last 12 months we have collected: identifiers (name, email, postal address, phone number, IP address), commercial information (orders and returns), and internet activity (browsing on our site, if you accept the related cookies). We collect them from you and from your device, for the purposes listed in the table above, and disclose them to the service providers listed above.

Right to know

You can ask what personal information we have collected about you, where it came from, why we use it, who we disclose it to, and ask for a copy.

Right to delete

You can ask us to delete the personal information we collected from you, subject to the exceptions allowed by law.

Right to correct

You can ask us to correct inaccurate personal information.

Right to opt out

We do not sell your personal information, and we have not sold it in the last 12 months. The Meta and TikTok advertising pixels, and the related server-side transmission, run only after you accept advertising cookies. You can turn them off at any time with the "Cookies" link at the bottom of every page.

No discrimination

We will not deny you service, charge you a different price or give you a different level of service because you exercised these rights.

How to make a request

Email contact@senkyra-sama.com. We will verify your identity by matching the information you give us with what we hold, and reply within the time required by California law. You can also use an authorized agent; we may ask the agent for proof that you authorized them.

Children

The site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it. Orders can only be placed by people aged 18 or older.

Changes to this policy

We may update this policy to reflect legal or technical changes. The version posted on the site when you visit is the one that applies.

Contact

For any question about your personal information: contact@senkyra-sama.com, or by mail to MENINBOT LLC, 127 N Higgins Ave, Ste 307D #2314, Missoula, MT 59802-4486, USA.

Which cookies and similar technologies the site uses, and how you control them.

What is a cookie?

A cookie is a small file stored on your device (computer, tablet, phone) when you visit a website. It lets the site recognize your browser, remember some information during your visit, or measure traffic.

Categories

What this site actually uses

Strictly necessary, always on: your browser's local storage keeps your cart, your display preferences, the messages you have already seen, your cookie choice and, for the session, where your visit came from. This information stays on your device and is not linked to any advertising profile.

Analytics, only after you accept: Google Analytics 4, which sets the _ga and _ga_* cookies, kept for 13 months.

Advertising, only after you accept: the Meta pixel and the TikTok pixel. They measure how well our ads perform and help show relevant ads. Kept for 13 months maximum. Google Ads is not enabled.

Google Tag Manager loads when the page opens, with Consent Mode v2 signals set to "denied". Until you accept, it sets no cookie and no advertising identifier. It does not load on the payment page.

Purchases sent from our servers. If you accept advertising cookies, and only then, your order confirmation is also sent from our servers to Meta (Conversions API) and TikTok (Events API), so the measurement still works when an ad blocker stops the browser pixel. We send the order amount and currency, the item references and the order number, plus matching data that is irreversibly hashed (SHA-256) before it leaves our servers: your email, phone number, name, city, ZIP code and country. None of these are sent in clear text. Your street address is never sent. Your IP address and browser are attached, kept for 30 days, then deleted. If you refuse advertising cookies, none of this data is collected or sent.

Your consent

• A cookie banner appears on your first visit. Refusing is as easy as accepting: both buttons sit side by side and take one click. A detailed setting lets you accept or refuse each category separately; the boxes are unchecked by default.
• No cookie that needs consent is set before you choose. If you close the banner without choosing, we treat it as a refusal.
• Continuing to browse does not count as consent, and you can use the whole site without accepting any optional cookie.
• Your choice is stored for six months. After that, we ask you again.

How to change your choice

Click the "Cookies" link at the bottom of any page to reopen the settings and change your choice at any time. When you withdraw consent, the related cookies are deleted.

You can also block or delete cookies in your browser's privacy settings (Chrome, Firefox, Safari, Edge: "Privacy and security" or similar). Blocking strictly necessary cookies may stop the cart and checkout from working.